Account EU/UK Right of Withdrawal
European Union and UK customers have a right of withdrawal from certain transactions under the terms of their respective laws. The company offers refunds, as described here.
Right to Withdrawal and Instructions for the Right to Withdrawal
You have the right to withdraw from any purchase within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day you enter the contract for any purchase.
To exercise the right to withdrawal, you must inform us of your decision to withdraw from the contract with a clear statement (e.g. a letter sent by mail, fax or email). You may use the Model Withdrawal Form below, but it is not obligatory. We will confirm the receipt of your withdrawal without undue delay on a durable medium.
To meet the withdrawal deadline, it is required of you to send your request concerning the exercise of your right to withdrawal before the withdrawal period has expired.
Legal Text
We are obligated as merchants to inform you of the EU/UK right of withdrawal in very specific legal terms, which you can find below. If these should in any way differ from our more informal wording, the below terms shall prevail towards any EU/UK consumer.
Effects of withdrawal
If you withdraw from any purchase, you will still need to pay for any services provided up to the time you withdraw but we will reimburse you for the balance of all payments we have received from you for the purchase after deducting such amount.
We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Restriction and Early Expiration of the Right of Withdrawal
- In relation to purchase of Game Items, the right to withdrawal expires if you commence using the Game Items after you have expressly consented to such commencement prior to the expiry of the withdrawal period, and you have acknowledged that by this consent you lose your right to withdraw.
- In addition, the exercise of the right of withdrawal may be limited in circumstances corresponding to the respective provisions of Article 16 of Directive 2011/83/EU on Consumer Rights.
Model Withdrawal Form:
(If you want to withdraw from the contract, please complete and return this form.)
-Applicant [here the trader’s name, geographical address and email address are to be inserted by the trader]: [..] To Wemade Co. Ltd, 49, Daewangpangyo-ro 644beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, South Korea I hereby give notice that I withdraw from my contract of sale for the provision of the following item: [identify your purchase and insert the purchase ID included with your receipt], ordered on [insert date of purchase]. -Name of Service -Order ID: -Name of Customer(s): -Name of your character(s): -Address of Customer(s): -Signature of Customer(s) (only if this form is notified on paper): -Date: |
Address of Company: 49, Daewangpangyo-ro 644beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, South Korea
Again, for the fastest and easiest way to exercise your right of withdrawal, we recommend using the online help form provided at https://cs.mir4global.com/customer
If you can't find what you're looking for, please contact Customer Service.
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